Customer Support

For our customers we have systems and procedures to ensure your full satisfaction with our work. This also helps us complete your work on time and within budget.

A warm welcome to new customers who can make use of some of the resources below:

Requests for Tasks or Support

Lodge a request directly at any time. This can be a request for website updates or for support. Lodge your request directly on our Support Tickets page or email your request to support@ creative-web-designer.com

Project Management

Simple projects are managed with Project Plans using shared collaboration in Google Docs

For more involved projects we also use Basecamp, you will be sent a login which can be accessed by the Project Manager Login You can also request a login from us.

For Technical projects you can use our feature and bug tracker request system to lodge requests directly related to your project. Feature & Bug Tracker

Policies and Procedures

Please read our Web Development Policies

Payment Terms

Please read out Payment Policies